Credit Card Companies Outsourcing causing Security Breech!

Most people with a store or regular credit card do not think about what their respective companies are doing to protect your very important personal information. It has become common place to outsource customer services to questionable countries who many times barely speak enough proper English to keep both the customer and the rep from frustrating situations but it cost less for these companies to do so. In keeping their costs down they are sacrificing our privacy and personal information that could be taken and used by any disgruntled employee (or unknown thief within the system ) or for what ever reason there may be. It took from me a very irritating phone call today trying to report my mothers lost store credit card from Macy's. After a series of what I thought to be excessive personal questions, I had to question the real need to do so since with just a few these questions of customers identity could be verified since really they would only know the answers to not to mention caller id phone number on record. The representative could barely speak proper english and resisted any attempts to transfer the call (once my mother was grilled with questions) to a line supervisor on duty ending with a quick hang-up. Problem cured right, not really I had to follow up not only by calling back to their main number but speaking to a line supervisor only identified as Manny who really defended the other reps actions justifying the multitude of unnecessary personal questions. This is not unique in today's customer service out sourcing epidemic making it hard on both the rep on the other line and the customer when it could be easily be fixed by either truing them more on speaking english or hiring employees here in the USA that do speak proper english. Another option would be for the rep to transfer out to another individual that can understand better the spoken language but that seems to be impossible within corporate American companies lacking in concern for their customers today. The Federal US government has to be more concerned about just how much of a security risk to their citizens this represents (or at least I hope so) especially in current circumstances and with so many terrorists salivating at the thought of false ID's being obtained, this really does represent a real threat to all of us. This is not really acceptable or necessary with so many US employees out of work and the high risk of having our identities stolen after all will these countries go out of their way to protect American consumers from abuse or is it the job of our elected officials? Be careful who and how much information you give out to these companies while on the phone even if you know who they are and protest your concerns always directly to them either by phone, letter or otherwise.