Comcast at Again.

I thought I was through this past year with complaining about Comcast's poor Internet service but I was wrong. Last year's dismal service was followed by this years equally bad service and also lack of follow-up logics on the part of customer service. Not only can they not read or follow my many posts of blogs on the internet but they seem to have issue with their own systems logs of complaints I am sure of they have on my account. This year started out again with the infamous replacement of the wires to fix the problem instead of a little good old common sense technology. Even though I had tried to explain the problem to them over and over and over again they refuse to listen. I asked that they look over the long list of logged speed tests online to see the documented consistency of low download speeds in the area but they insist that this is not a reliable source of data. Ok so 1 person may not be reliable enough but what about 2 or 3 or more, would that make the data more reliable? Apparently not to them. How about the fact that they as a company sold to me a double play package deal with a so called 'High Speed Internet' described online as 15Mbps and now said to be 8Mbps.I have asked with much resistance from customer service for a written letter stating exactly what service I am subscribe to be sent to me in the mail or some one call me with the information as to who I can contact to obtain such a written response. It just seems to me that this company is lacking the skills necessary to keep happy or at least content their customer base. When this company was called Patriot Media I had issues with their speeds too and also brought them to their attention and almost had them resolved then they sold out to Comcast. Since then I have been addressing this issue on a pretty regular basis sometimes with a bit of anger and other times with a bit of comedy especially online with tweets. Now I am trying to take a more serious approach and hopefully gain on the other side a serious and more sensible representative to attack or address this issue but still no luck so far. I have promised to the last contact from Comcast to test the line speeds for some time to see if the illogical approach to the solution of this problem tried out last works, we will see. Don't get me wrong, I do not think Comcast is evil or that all employees are bad just that some top level decisions made on issues about my areas problems (and not just me) are not being addressed with the seriousness it should be. This is not a free service and everyone who gets Internet service pays for it with real money so why not demand that the service promised be delivered as stated or why not just change what you advertise online and in the media?